March 2008

High quality of service at Zürich airport

According to the «Airport Service Quality Awards 2007», presented by «Airports Council International», Zürich airport is one of the most customer-friendly airports in the world. Among the European countries, Zürich airport ranks second, behind Oporto, which tops the survey. Helsinki and Munich tie in third place. For those airports servicing 15 to 25 million passengers per year, Zürich places third, behind Kuala Lumpur and San Diego, which rank first and second respectively.

The «Airport Service Quality Awards» are considered highly important in the airport business. The rankings are based on results from nearly 200,000 questionnaires completed by passengers in 2007. The survey represents the passengers’ immediate appraisal of 34 airport services, from check-in to gate departure.

«Airports Council International», the association of the world’s airports, is a non-profit-organization, whose prime purpose is to advance the interests of airports and to promote professional excellence in airport management and operations.

www.airports.org
 

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